We
customer experience strategies.

Our Mission

JI Experience is a leading creative agency specialising in customer experience strategy and management.

We help brands build emotional bonds with their customers, strengthened through meaningful experiences and interactions at every touchpoint along the customer journey.

Our core pillars

ABOUT US

We are a team of outcome-focused experts with a 30-year track record of successfully serving premium demographics with targeted solutions across industries and at every level, whether local, regional or global.

JI Experience is TISAX certified ensuring our organization meets the highest security standards and has recently been awarded the silver medal in sustainability by EcoVadis.

More Details

    75%

    of top-performing loyalty programs led to changes in their customers’ behavior to generate more value for businesses, such as more frequent purchases or recommending the brand to others.

    WINNING IN LOYALTY, MCKINSEY AUGUST 2022
  • 71%

    of loyalty programs fail to boost growth because they focus on pushing down transactions rather than connecting at the personal level.

    THE NEW CONSUMER LOYALTY LANDSCAPE: TRANSCENDING CONSUMER EXPECTATIONS, DELOITTE 2023
  • 4.5X more

    The average annual spend of customers who redeem personalised offers built through data-driven tech solutions compared to those who do not.

    GLOBAL CUSTOMER LOYALTY REPORT 2023, ANTAVO
  • 3.4X more

    The average annual spend of customers who redeem partner benefits and offers compared to the spend of those who do not.

    GLOBAL CUSTOMER LOYALTY REPORT 2023, ANTAVO

Case studies